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Shop-to-Earn FAQs

How to Shop

  1. Can I go directly to a merchant's web site, or do I always have to start here?
  2. Do I need a coupon code to take advantage of special offers?
  3. What do I do if I haven't received my order from a merchant?
  4. Can I spend points when I make purchases on the Honors Shop-to-Earn Mall?
  5. How can I know which merchants are participating?
  6. What is the Shipping Country?
  7. What is a Merchant Filter, and how does it work?
  8. I can't access some of the merchant links. What should I do?
  9. How do I disable pop-up blocking software?
  10. Do I need to have cookies enabled on my system?
  11. I clicked to a merchant from the Honors Shop-to-Earn Mall and once on the merchant site, I right-clicked on a product or link to open a new browser window or tab, and I completed my purchase in that new window/tab. Will I still receive points for my eligible purchases?
  12. What data do you share with merchants?

Earning Points

  1. When will the points I've earned appear in my account?
  2. Do I get points every time I shop, or just the first time?
  3. Do I get points for anything I buy?
  4. What happens to the points I've earned if I have to return or cancel a purchase?
  5. How do I know how many points I will receive for each purchase I make?
  6. I paid for my purchase in a different currency than the one shown on the Honors Shop-to-Earn Mall, how will I know how many points I will receive?
  7. I made a purchase outside the Honors Shop-to-Earn Mall. Can I still get points?
  8. Can I earn points by shopping in-store?
  9. How can I check that I received my Hilton Honors points from the Honors Shop-to-Earn Mall?
  10. Do my points earned through the Honors Shop-to-Earn Mall count toward my elite status?

Missing Points

  1. Why have my Hilton Honors points not appeared in my account statement?
  2. What do I do if I have not received my points after 90 days?

How to Shop

1. Can I go directly to a merchant's web site, or do I always have to start here?

In order to receive points, you must begin shopping at the Honors Shop-to-Earn Mall every time. It is the only way your purchases can be tracked to earn and receive credit for points.

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2. Do I need a coupon code to take advantage of special offers?

In some cases you do. The required coupon code will be provided along with the special offer. Note: if you go to other websites to search for coupon codes and use those codes, you may not be eligible for Hilton Honors points.

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3. What do I do if I haven't received my order from a merchant?

You will need to contact the merchant from which you made your purchase. Contact details (Customer Service) can be found on the merchant's website.

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4. Can I spend points when I make purchases on the Honors Shop-to-Earn Mall?

You cannot currently redeem points through the Honors Shop-to-Earn Mall. However, once points are credited to your Hilton Honors Account, you can redeem them for an array of services and/or products. To find out more about how to use your points, visit Honors.com/Rewards.

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5. How can I know which merchants are participating?

At the top of any Honors Shop-to-Earn Mall page, you simply click the 'Browse Merchants' button, and you will see all of the merchants based in your Shipping Country and with the Merchant Filters you have chosen.

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6. What is the Shipping Country?

The shipping country is a filter that displays only the merchants shipping to your chosen country. Once you are logged in, the Shipping Country defaults to the country within which you live (as noted in your Honors Shop-to-Earn Mall Account Contact Details).You are able to change the 'Ship To Country' based on your needs.

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7. What is a Merchant Filter, and how does it work?

The Merchant Filter allows you to only view Special Offers and Merchants that are either local, meaning they ship from your country (usually offer less expensive shipping costs) or international, meaning that they ship to your country, but from another country (may have more expensive shipping costs).

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8. I can't access some of the merchant links. What should I do?

If you find that a link or store site doesn't work, it is likely that you have a piece of software controlling the sites you can visit. To solve this problem:

  • Please disable your Ad-Blocking/Popup Blocking/Cookie Blocking software (you might need to close your browser and re-start after you switch off your blocking software).
  • If you are using Internet Explorer 6 or another browser, which has a privacy setting, set the privacy setting to low.
  • If you have Zone Alarm Pro or Norton Internet security, these products have ad-blocking and cookie-blocking features. You do not need to disable your firewall, just disable the cookie-blocking and ad-blocking feature for this website.

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9. How do I disable pop-up blocking software?

In order to access our merchants, you may need to turn off your 'pop-up blocker' feature. Often this feature is an accompaniment to internet browser software or a toolbar. This will need to be disabled or adjusted to allow you shop online via Honors Shop-to-Earn Mall.

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10. Do I need to have cookies enabled on my system?

Yes. Please ensure you have cookies enabled on your system, as we monitor these tracking codes in order to ensure your points are awarded.

For Internet Explorer 6+:

  • Go to the Tools Menu Option. Click on Internet Options.
  • Click on Privacy. Slide the level slider down to Medium-low.
  • Click on Advanced. Check the box Override the way cookies are handled.
  • Accept First-party cookies and Third-party cookies.
  • Uncheck the box 'Always allows session cookies'.
  • Click on OK.
  • Click on the Edit button.
  • Type in the Address of the Website as ShopToEarn.HHonors.com
  • Click on Allow.
  • Click on OK.

For Firefox:

  • Go to Tools in your Menu Bar at the top of your browser window.
  • Select Options.
  • Expand the Privacy selection in the left part of the window.
  • Click on the Cookies section.
  • Check the 'Allow sites to set cookies checkbox'.

For Internet Explorer 6.x:

  • Go to Edit in your Menu Bar at the top of your browser window.
  • Select Preferences.
  • Go to the Receive Files section.
  • Select Cookies.
  • At the When Received option, select Never Ask.
  • Click OK.
  • Then go back to the Honors Shop-to-Earn Mall site and select Refresh on your browser.

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11. I clicked to a merchant from the Honors Shop-to-Earn Mall and once on the merchant site, I right-clicked on a product or link to open a new browser window or tab, and I completed my purchase in that new window/tab. Will I still receive points for my eligible purchases?

No, you will not receive points for purchases made in any other browser window or session. To make sure you receive your points for every eligible purchase, you must complete your purchase within the same browser window and session that was launched when you clicked from the Honors Shop-to-Earn Mall to that merchant.

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12. What data do you share with merchants?

No personally identifiable data is passed to the merchants when you click to their site.We only pass a unique numerical tracking value that does not allow a merchant to identify any personal and/or program related member profiling, but does allow us to correctly award your points on qualifying purchases.

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Earning Points

13. When will the points I've earned appear in my account?

Depending on the Merchant's policy, the amount of time between the transaction and when your points appear in your account can take about 90 days. Travel purchases (including hotels and rental cars) will earn points only after the travel segment has been completed. Even then, please allow up to 90 days for points to reach your Hilton Honors Account.

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14. Do I get points every time I shop, or just the first time?

You get points every time you shop, when you start your shopping session on the Honors Shop-to-Earn Mall. There is no limit to the amount of points you can earn from the Honors Shop-to-Earn Mall.

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15. Do I get points for anything I buy?

Some merchants do not offer points for certain products and services such as gift certificates. Taxes, shipping, and other fees are not eligible for points. Specific details are located on the Merchant Info Page for each merchant on the Honors Shop-to-Earn Mall web site. To find the merchant information, click on the "merchant info" link below the merchant's logo on any shopping category page.

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16. What happens to the points I've earned if I have to return or cancel a purchase?

All returns/cancellations will result in a deduction of points previously awarded for that purchase.

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17. How do I know how many points I will receive for each purchase I make?

Points totals vary for each merchant depending on your purchase amount. The amount of points you will receive for each specific amount of currency you spend at a specific merchant are stated on the Merchant Info Page.

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18. I paid for my purchase in a different currency than the one shown on the Honors Shop-to-Earn Mall, how will I know how many points I will receive?

Regardless of the currency you pay in, your reward will be calculated based on the currency displayed on the Honors Shop-to-Earn Mall for that merchant.

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19. I made a purchase outside the Honors Shop-to-Earn Mall. Can I still get points?

In order for your purchase to be eligible for Hilton Honors points, you must start your online shopping at the Honors Shop-to-Earn Mall web site. Online orders need to be tracked to your Honors Shop-to-Earn Mall account. This happens automatically when you are logged into the Honors Shop-to-Earn Mall site.

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20. Can I earn points by shopping in-store?

Currently, you can only earn Hilton Honors points when shopping online through the Honors Shop-to-Earn Mall. Some merchants, however, allow you to shop online and pick up in-store (please check with each merchant for the availability of this feature). Alternatively, there is a wide selection of gift cards you can purchase through the Honors Shop-to-Earn Mall on our Gift Certificates Page and through participating online merchants. You earn points when you purchase these prepaid cards online. The cards are usually able to be used both in-store and online.

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21. How can I check that I received my Hilton Honors points from the Honors Shop-to-Earn Mall?

To check the status of your earned points, simply select 'Honors Shop-to-Earn Mall' from the 'Your Transactions' drop-down located at the top right of the Honors Shop-to-Earn Mall Page. Any credited and/or pending points will be listed.All credited transactions will also appear in your Honors Shop-to-Earn Mall Account.

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22. Do my points earned through the Honors Shop-to-Earn Mall count toward my elite status?

No. Points earned through the Honors Shop-to-Earn Mall are all Honors Bonus Points. Bonus Points do not count toward elite tier qualification. For more information, visit HHonors.com/Terms.

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Missing Points

23. Why have my Hilton Honors points not appeared in my account statement?

There are a number of possible reasons:

  • Points earned from purchases with the Honors Shop-to-Earn Mall merchants will not appear in your account until up to 90 days after the date of your purchase.
  • If you return an item to obtain a refund, the points collected on that purchase will be debited from your Honors Shop-to-Earn Mall Account.
  • To collect points while shopping online, you must enter the store's site through the Honors Shop-to-Earn Mall.If you visit a merchant's site directly, without having visited the Honors Shop-to-Earn Mall web site,we will be unable to credit you with any points.
  • Increasingly, some advert blocking software programs have been known to block the special tracking codes (cookies that we need to monitor in order to award you your points).

    If you have not seen your points posted to your account 90 days after your purchase, please fill out our "Missing Points Form", which can be found on your Honors Shop-to-Earn Mall Transactions Page.

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24. What do I do if I have not received my points after 90 days?

Using the Missing Points Form, please provide your Name, Email Address, the Date of Transaction, Merchant Name, Order Number, and Amount of Your Purchase (before taxes and shipping charges).Please note that we cannot research orders that were placed more than 180 days before you fill out the Missing Points Form. Merchants will not address order inquiries that are older than 6 months or 180 days.

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